How do I download my purchased items from my account?

Ready to Download This image shows you a “Ready to Download” screen populated with the files waiting in our account.

You are able to see the Product Name and can tell immediately if the file is new and waiting for Download, or if it is an Update as seen with “Ethnicity” and “Evolution” morphs in our example.

If you are logged in, and have no files listed, this means you have nothing new to download. If you are sure you have new files, make sure you are logged in to the correct account, and that you are not “Working Offline”. Also make sure you are showing any files you may have hidden. The “Display Hidden” box should be checked if you have hidden files and wish to see them.


There are several advanced options for viewing and managing files in the Right-click context menus. Please refer to the Reference Guide for more information on these features.

You now have the following choices:

  • Download All Files - Check the “Product Updates” or “Products” boxes and all your files will be selected under each header. Click “Start Queue”.
  • Download Selected Files - This is the same, but instead, individually select the files you want to download. This is good if you run multiple programs and want to download to separate locations. Again, click the “Start Queue” once you have made your choices.
  • Download One File at a Time - To download a single file in the list, you can click the “Download” button to the right of the file you want to download.
  • Install after Download - If this check box is ticked, anything you download will install immediately after download. The files will install to the location you have set in “Settings”, so if you have multiple locations, make sure you have the correct one selected before choosing this option.
  • View the Product Documentation - You can view a product's online documentation at any time by clicking the “i” to the far right of the Product Name.
  • Clear Queue - You can clear your selections at any time by clicking the Clear Queue button.

Checking the “Install After Download” box will do exactly that. As soon as the Zip is downloaded it will install to the currently selected location. This goes on even if you are still downloading other files. If you want to install files to different locations, make sure to Uncheck this box!